DELIVERY POLICY
Standard delivery time is 7 days however, this may vary by location and product. Delivery times for products are usually indicated on the product detail page.
DELIVERY TIMELINES (MONDAYS – FRIDAYS ONLY)
| STANDARD SHIPPING | SHIPPED FROM OVERSEAS | |
| LAGOS | 3 – 6 business days | 18 – 28 business days |
| IBADAN ABUJA ABEOKUTA PORT HARCOURT | 4 – 7 business days | 19 – 29 business days |
| OTHER CITIES | 7 – 9 business days | 21 – 31 business days |
The above delivery timelines are for Orders placed before 2 pm. Order placement after 2 pm is a plus 1 day added to the delivery timelines.
By timelines, we mean business days – Monday to Friday only, excluding weekends. This may vary depending on the delivery option chosen
METHODS OF DELIVERY
Delivery time starts from the day you place your order to the day one of our delivery associates makes a first attempt to deliver to you. Delivery will be attempted 3 times over a period of 5 days (7.00 am to 6.00 pm) after which the item will be canceled.
SHIPPING SERVICES
Standard Shipping: Products are held in stock with vendors and shipped once an order is received
Shipped from Overseas: Products are shipped from overseas Vendors.
RETURN AND REFUND ONLINE POLICY
Tellme offers a 7-day return timeline for items that meet the requirements for return. Contact us through any of our contact channels within seven days of delivery and we will make sure you get a resolution
The item should be placed in its original packaging, including any labels, tags, freebies, or accessories. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid
Return items will be picked up by our logistic team from you within 1 – 4 business days. Always ensure your return slip is signed by our agents as your proof of return.
Once we receive your returned item, we will inspect it and process your refund within 10 business days
How to initiate a refund
- Call us directly on 07054139573; 07054139575
- Send an email to info@tellme.ng stating reason for return
- Our logistics team picks up the item if it meets the Return requirements.
Refund and Return Timelines
I. Return Pick-up Timeline:
The return pick-up time starts from the day you request to return an item to the day one of our delivery associates retrieves the item that you would like to return.
| Pick-up attempt completed within: | |
| All Lagos Cities | 1 – 6 Business Days |
| Ibadan, Abuja, Port Harcourt, Abeokuta | 1 – 7 Business Days |
| All Other Cities | 1 – 9 Business Days |
II. Refund Timeline:
The refund timeline starts from the day the item you would like to return is picked up by one of our delivery associates to the day the refund process is completed.
Note: If the reason for returning an item cannot be confirmed, such item will be redelivered to you and a refund will not be processed.
| Pick-up attempt completed within: | |
| All Lagos Cities | 5 – 10 Business Days |
| Ibadan, Abuja, Port Harcourt, Abeokuta | 5 – 10 Business Days |
| All Other Cities | 5 – 10 Business Days |
Items not eligible for Returns
- Items that have been altered from their original or opened by unauthorized personnel without permission.
- Products damaged due to misuse.
- Perishable goods cannot be returned except a valid reason is raised at the point of delivery with affirmation from the dispatch
- Books and CDs
- Jewellery, innerwear, bed sheets, lingerie and socks.
- Product with tampered or missing serial Universal Product Code numbers (UPC)
- Products in beauty, health and personal care category
- Computers, laptops, and desktops
