Standard delivery time is 7 days however, this may vary by location and product. Delivery times for products are usually indicated on the product detail page.


LAGOS3 – 6 business days18 – 28 business days
IBADAN ABUJA ABEOKUTA PORT HARCOURT4 – 7 business days19 – 29 business days
OTHER CITIES7 – 9 business days21 – 31 business days

The above delivery timelines are for Orders placed before 2 pm. Order placement after 2 pm is a plus 1 day added to the delivery timelines.

By timelines, we mean business days – Monday to Friday only, excluding weekends. This may vary depending on the delivery option chosen


Delivery time starts from the day you place your order to the day one of our delivery associates makes a first attempt to deliver to you. Delivery will be attempted 3 times over a period of 5 days (7.00 am to 6.00 pm) after which the item will be canceled.


Standard Shipping: Products are held in stock with vendors and shipped once an order is received

Shipped from Overseas: Products are shipped from overseas Vendors.


Tellme offers a 7-day return timeline for items that meet the requirements for return. Contact us through any of our contact channels within seven days of delivery and we will make sure you get a resolution

The item should be placed in its original packaging, including any labels, tags, freebies, or accessories. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid

Return items will be picked up by our logistic team from you within 1 – 4 business days. Always ensure your return slip is signed by our agents as your proof of return.

Once we receive your returned item, we will inspect it and process your refund within 10 business days

How to initiate a refund

  • Call us directly on 07054139573; 07054139575
  • Our logistics team picks up the item if it meets the Return requirements.

Refund and Return Timelines

I. Return Pick-up Timeline:

The return pick-up time starts from the day you request to return an item to the day one of our delivery associates retrieves the item that you would like to return.

 Pick-up attempt completed within:
All Lagos Cities
1 – 6
Business Days
Ibadan, Abuja, Port Harcourt, Abeokuta  1 – 7
Business Days
All Other Cities  1 – 9
Business Days

II. Refund Timeline:

The refund timeline starts from the day the item you would like to return is picked up by one of our delivery associates to the day the refund process is completed.

Note: If the reason for returning an item cannot be confirmed, such item will be redelivered to you and a refund will not be processed.

 Pick-up attempt completed within:
All Lagos Cities
5 – 10
Business Days
Ibadan, Abuja, Port Harcourt, Abeokuta  5 – 10
Business Days
All Other Cities  5 – 10
Business Days

Items not eligible for Returns

  • Items that have been altered from their original or opened by unauthorized personnel without permission.
  • Products damaged due to misuse.
  • Perishable goods cannot be returned except a valid reason is raised at the point of delivery with affirmation from the dispatch
  • Books and CDs
  • Jewellery, innerwear, bed sheets, lingerie and socks.
  • Product with tampered or missing serial Universal Product Code numbers (UPC)
  • Products in beauty, health and personal care category
  • Computers, laptops, and desktops