TERMS & CONDITIONS
By using TellMe’s website, you confirm that you are either at least 18 years of age or are using the website under the supervision of a parent or legal guardian who is at least eighteen (18) years of age.
We grant you a non-transferable and revocable license to use the website, under the Terms and Conditions described, for the purpose of shopping for items sold on the website. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted to use the website without notice to you.
Some services and features on the website may require registration or subscription. Should you choose to register or subscribe for such services or features, you agree to provide accurate and current information about yourself and to promptly update such information if there are any changes.
You are the sole authorized user of any account you create with TellMe and are entirely responsible for all activities that occur under such account.
You are responsible for maintaining the confidentiality of any account name you create as well as any password associated with such account. You agree to immediately notify us of any suspected or actual unauthorized use of your account and/or password.
By providing your contact information such as phone number and email address, you agree to receive information including but not limited to the availability of items in your order, the status of your order, promotions, and other information that TellMe may deem fit to send you. At any point, you may request us to discontinue sending you such information.
You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
If TellMe believes that there is likely to be a breach of security or misuse of the TellMe website, we may require you to change your password or we may suspend your account.
Within reason, TellMe may suspend or cancel your account for a variety of reasons including but not limited to breach of your obligations under these Terms and Conditions.
TellMe shall not be responsible or liable in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with these Terms and Conditions.
The TellMe website may allow the submission of various kinds of communication in the form of comments, reviews, photographs, videos, comments, and other communication by users of the website.
All such submissions will be considered non-confidential and will be available for TellMe to use as it deems fit in any medium and in any territory globally.
All users of the TellMe website hereby agree not to submit material that: (i) is copyrighted, subject to privacy or publicity rights, or otherwise subject to third-party proprietary rights unless you are the owner of such rights or have permission from the owner to submit the material; (ii) is unlawful, illegal, obscene, harassing, defamatory, libelous, treasonable, pornographic, hateful, racially, religiously or ethnically offensive or is otherwise inappropriate; (iii) could damage the reputation of TellMe or any third party; or (iv) impersonates another person. TellMe reserves the right to remove any submission at its discretion and not least if the submission breaches any of the above-listed terms.
TellMe does not endorse submissions made on its website and TellMe disclaims any liability in connection with any submission. You accept that by accessing TellMe’s website you may be exposed to submissions that may be offensive, inaccurate, or distasteful, and you hereby waive any legal rights or claims you may have against TellMe in relation to this.
While care is taken to ensure the content published by TellMe on its website, including but not limited to product images, product names, product descriptions, product functionalities, product uses, product ingredients, and prices, is accurate and complete, errors may occur and you hereby agree that TellMe will not be liable in any way for such content.
In line with this, TellMe reserves the right to refuse or cancel any order if the order contains the item(s) that are mispriced or contain incorrect, inaccurate, or incomplete content.
TellMe reserves the sole right to determine which orders to accept and process as well as the right to cancel any order at its own discretion. However, TellMe will ensure that the cancellation of any order is communicated in an appropriate time and manner.
TellMe may provide web links to websites owned or operated by third parties. TellMe does not endorse the content or any products or services available on such websites and is not responsible for such content. Your connection to any other websites from the TellMe website is at your own risk.
Use of Material
Unless otherwise stated, all rights to all materials, content, layout, images, text, and design of this website are proprietary to TellMe. Users of this website may browse the website. They may download material displayed on the website for non-commercial, lawful, personal use only, provided all copyright and other proprietary notices contained on the material so downloaded are retained and such information is not modified, copied or posted on any networked computer or broadcast in any media. All other copying, reproduction, posting on any other website, republication, downloading, uploading, encoding, modification, translation, public performance or display, distribution, or transmission of any portion of this website, or the making of any derivative works from this Website, is prohibited without the express permission of TellMe.
This website is owned, controlled, and operated by TellMe. All material on this website, including images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us or provided us permission to use such material.
The material on the TellMe website may be used by you for personal, non-commercial purposes. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of TellMe, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks, and other proprietary rights, and is prohibited.
TellMe offers no guarantee that items on the TellMe website are appropriate or available for use in locations outside Nigeria, and accessing the TellMe website from territories where its contents are illegal or unlawful is prohibited and done at the user’s risk. Ultimately, the user is responsible for ensuring that accessing or using the TellMe website is done in accordance with applicable local laws.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria and any disputes will be decided by Nigerian courts.
You agree that TellMe shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from or in connection to the use of TellMe’s services or website. In no event shall TellMe’s total liability to you exceed the amount paid by you to TellMe.
At TellMe’s discretion and without prior notice to you, TellMe may suspend or terminate your access to the TellMe website.
Upon any termination of your access to the website, you shall immediately cease all access to and use of the TellMe website and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of the website in whole or in part.
If you are dissatisfied with the website or with any terms, conditions, rules, policies, guidelines, or practices of TellMe in operating the website, your sole and exclusive remedy is to discontinue using the website.
For your convenience, we will make every attempt to deliver within a reasonable delivery window. In the event that there is a delay, you will be notified as much in advance as possible. Ultimately, the delivery windows are a guide and we are not bound to deliver within the stipulated windows. What we do guarantee is that your order will be delivered within 48 hours from the time the item is ordered. Items ordered beyond 4:00pm will be delivered the next day.
While processing your order, we may need to contact you to discuss the availability of items in your order and any suggested replacements. We require your response within 15 minutes of receiving emails or phone calls about any replacements in your order, otherwise, we may deliver only the actual items ordered without including any suggested replacements. Once an order has been dispatched, other communication may be by phone call, so we require you to have your phone readily available.
We always endeavor to deliver your order directly to your doorstep, however, if access to your location is limited due to a dilapidated road, flooding, roadblocks, civil unrest or any other encumbrances, then we will require you to notify us in advance and also to meet the delivery driver at a convenient and more accessible location. Failure to notify us of any such issues may result in a delay and/or rescheduling of your delivery or cancellation of your order.
Our delivery drivers are pleased to carry your order to your doorstep and even into your home, if you want them to. If your building has an elevator, the drivers will bring the order to any floor you’re on. If, however, the building has no elevator, the highest floor the drivers will walk up to is the 4th floor (assuming the ground floor is the 1st floor). Also, if your order contains large and/or heavy individual items such as water refill bottles, the driver will only walk up to the 2nd floor (assuming the ground floor is the 1st floor) if the building has no elevator.
In order to enable our delivery drivers to effect timely deliveries, they are mandated to wait for a maximum of 5 minutes for each customer to receive their orders from them. After contacting a customer and the customer is either unresponsive or fails to show up after 5 minutes, the driver will leave your address. If you are unreachable at the point of delivery, your order may be rescheduled at an additional cost. We will accept no liability for perishable or other items that are damaged due to the wait time. If you wish to assign another recipient for your items due to your unavailability, kindly notify us, and please note that we will require a means of ID from the assigned recipient. Your assigned recipient must take responsibility for confirming a complete and intact delivery.
When we receive customer orders, we begin processing them immediately. And because we do not hold our own inventory and we only purchase from supermarkets and retail outlets when customers place orders, as soon as customers pay for their orders, we start purchasing their selected items from the supermarkets. The retailers we buy from have a no-return policy so, we, in turn, are unable to return any items customers purchase from us to the retailers. Thus, once an order has been paid for, TellMe is unable to accept a cancellation of the order, and neither is TellMe able to process a refund (either to the customer’s TellMe wallet or their bank account). This, however, does not affect your rights to a refund in the event that an incorrect or damaged item is delivered.
If we deliver an incorrect or damaged item (damage that has been caused by us), we will happily replace the item at no additional cost to you. For us to replace such items, customers will need to notify the delivery driver of their observation at the point of delivery. Once customers have taken delivery of their order and signed confirming this, they take ownership of the items and TellMe will be unable to accept any returns. For this reason, we ask customers to carefully check and confirm the accuracy of their order with the delivery driver before acknowledging receipt by signing. TellMe will not accept returns for items that have no material damage to them. Products that are materially intact but whose packaging may have scratches, peels, tearing, dents, discoloration, rust, or any other aesthetic impairment that does not affect the taste, functionality, or integrity of the actual product may not be accepted by TellMe as a return.
If an item you ordered is unavailable, we will continue to check for the item until it is back in stock. If, after our checks, the item remains out of stock, any credit due to you will be added to your TellMe eWallet. We do not process refunds to bank accounts.
In instances where your address is not within our delivery coverage locations or we later receive a payment that did not reflect in our account at the time you made it, we may process a refund to your account after deducting relevant bank charges.
TellMe employees always strive to please customers and often go to extra lengths to ensure customers are fully satisfied with the service. We expect that our customers will accord the same courtesy and respect to all our employees they may engage with via email, over the phone, or in person. Our employees mean a lot to us and without them, we will not be able to provide the level of service we offer our customers. So, while we will be patient with customers, we will not tolerate any written, verbal or physical abuse to our employees by anyone. Any breach of this by a customer may result in our refusal to fulfill the customer’s order. In such an instance, if the items in the customer’s order have already been picked and paid for, we may decide not to deliver to the customer’s location and instead require the customer to pick up the order at a location of our choosing. If, however, the items have not been purchased, we may process a refund after deducting relevant bank, transactional and operational charges and costs TellMe may have incurred. TellMe reserves the right to report any incidence of abuse to the appropriate law enforcement authorities