Frequent Asked Questions
You can show the faqs with Wolmart Elements easily.
About TellMe
TellMe is a marketplace which allows you to buy and sell all kinds of products. Sellers can upload products, set prices and in some markets, have our integrated delivery partners pick up when you have an order and deliver to your customer.
There are many reasons to sell on TellMe—from the hundreds of thousands of TellMe customers who can see your products to the ability to start selling fast without the need to create a new standalone website.
We are available by phone 7 days a week, 5:00 am to 10:00 pm for most topics and 24 hours a day for some Account Security concerns. While only certain topics offer email or chat support at this time, we’re always working to expand our contact options.
Yes, you can make use of your refunded sum to replace or re-purchase an item on TellMe.
Our decision to discount products is made internally and based on a number of strategic considerations which can vary over time. As it stands now, we offer discounts on some selected titles. However we cannot confirm when, if ever, an item will be discounted or how long a title once discounted will remain so.
You can register today to our selling account without the need to contact a sales person by clicking on Vendor Registration on www.tellme.ng/vendor-register.
Before you begin the self-service registration process, be sure to have the following information available.
a) Your business name, address, and contact information
b) A phone number where you can be reached
c) A valid Identification card
While sales will naturally fluctuate based on your inventory and the time of the year, there are always steps you can take to maximize success. See some of the ways you can improve your sales below.
Starting out
- Begin to Sell on TellMe
Grow your business
- Leverage on Social Media
Listings
- Create effective listings
- Take great photos
- Offer returns
You can ensure that your product listing has complete and correct title and information. This information helps customers to easily find items they will want to purchase in our store. Your product SKU is also important for deep search and quick find.
The TellMe loyalty discount card is a limited base offer that afford customers the opportunity to purchase at discount once they have activated the card. The card is valid for 1 year and can save such customer up to #50,000/annually. .
Shipping Information
We ship by air, road and motor bikes within close metropolis.
It takes between 3-5 business working days for most orders.
Our reach is across the entire country.
Payment
We accept all payment method from card payment using your debit card, money transfer and in some cases, pay on delivery for some orders.
Fraud detection and prevention are very important to us. We take all steps to ensure that transactions are genuine and that our customer's details are completely secure. Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it is not authorized by the owner of the card.
We are very concious of your privacy and we have put in a place a strong data protection system whenever you are on our website.
Orders & Returns
All orders can be made either from our website using your direct debit card or bank transfer,; customer care or social media handles.
You need a verifiable account for order processing and validity. It is important for us to protect our customers.
Returning an order is valid within 7 days of purchase. Do note that terms & conditions applies.
Most of our sellers don't offer free installation unless specified.
Your order status can be tracked using this link. https://tellme.ng/tracking/ or visit our page on the menu bar and click Track order. Your order number and phone number are important requirement to track your order.
There are no hidden costs or charges when you order from TellMe. All costs are 100% visible at the end of the checkout process.
